Extending a helping hand to your existing IT expertise.
Independent from our full-time and Ad-hoc IT support services; Etechbs™ IT Department provides a key range of dedicated IT manager support services and solutions to compliment the skillset of your existing in-house IT resource.
From first line support to complex project management, our selection of fully scalable ‘complementary’ IT services will become a logical extension to your existing internal expertise.
Technical knowledge & expertise.
Etechbs™ IT Department continues to work closely with independent IT managers and internal IT departments, providing in-depth technical knowledge and experience.
With over 20 years’ ongoing experience in IT, our team of experienced engineers and consultants have extensive knowledge of past and present IT technologies.
Our Team of highly skilled engineers retain numerous qualifications for a multitude of IT technologies.
In-house qualifications include Microsoft MCP, Cisco CCNA, plus Apple desktop and technical coordination qualifications.
Etechbs™ IT Department has retained Microsoft gold partnership status for over 15 years. In addition to this, we are a VMware enterprise partner and a Watchguard certified partner.
IT manager support services.
First line support.
Fully scalable multi-tiered telephone and remote first line support services provided by our friendly Srinagar-based IT service desk. Liberate your internal IT support team from day-to-day problem solving and allow them to focus on more complex IT issues & network administration.
Holiday cover.
Avoid disruption by introducing flexible on demand or scheduled holiday cover. A friendly professional field technician will become a familiar onsite presence when your existing IT staff take annual leave.
Sickness & absence cover.
On demand sickness or extended leave of absence cover provided by our Srinagar service desk and field support teams. Leverage our extensive resources and avoid workflow disruption.
Complex project management & consultancy.
Our team of experienced IT consultants can deliver a full project lifecycle, or they can provide ongoing consultancy and strategic guidance for ongoing projects. Common examples of projects we can assist with include:
Complex project management.
- Server upgrades and migration
- Cloud services and infrastructure migration to the cloud
- Virtualisation – server consolidation and disaster recovery
- Structured cabling projects
- Office moves
IT consultancy.
- Project manager support
- Full project lifecycle implementation
- Network security auditing
- Network stress testing
- WAN optimisation
Managed network monitoring.
Delivered through ‘E-pulse’, our dedicated network monitoring solution.
E-pulse allows us the power to fix problems on your network before you know they exist. More importantly, E-Pulse alerts us to problems that have the potential to cause business critical network disruption throughout your entire organisation.
E-pulse can be managed by your existing internal support resource, or we can provide a fully managed network monitoring solution.
Find out more about IT manager support today.
Contact a member of the sales team today and find out more about Etechbs™ IT manager support services.
