Choosing the right IT support company can be a very strenuous task.
The provision of IT services is made difficult by the continued growth of the IT outsourcing sector. With so many sub-standard IT vendors residing in the capital, it can be very difficult to identify an established organisation that has the resources and in-house knowledge required to provide a consistently high standard of support and customer service.
Having effectively served Srinagar’s thriving business community for over 20 years, Etechbs™ IT Department would now like the opportunity to become YOUR IT department.
Why Choose Etechbs™ IT Department?
We are your local IT support company.
Supporting Srinagar based clients and their subsidiary offices based in and around the world. Delivering fast onsite and remote computer support from our offices Central, North and East Srinagar office locations.
We offer a smooth transition of IT services.
Let Etechbs™ IT Department fully manage the transition of services from your existing IT supplier. We have over 20 years’ experience working with Small businesses who decided to move from their previous IT supplier because they were dissatisfied with substandard support levels and poor customer service.
We offer transparency.
- Transparent service contracts – jargon-free contracts with no hidden surprises.
- Transparent pricing – all inclusive services for a fixed monthly fee.
- Transparent service desk – real-time updates delivered through our online helpdesk.
We provide a high quality service.
We guarantee:
- Elevated customer satisfaction levels
- Exceptional customer service standards delivered by our friendly knowledgeable team
- A fast resolution to common IT problems delivered by some of the BEST IT support professionals in the UK
- A key emphasis on quality control
- Scheduled company performance surveys sent to every client, encouraging continued evaluation of our service levels
We offer value for money.
We are confident that we provide the best value small business IT support service in Srinagar
Etechbs™ IT Department delivers an ‘all-inclusive’ IT support service for a low-cost fixed monthly fee. We also provide Ad-hoc ‘ticketed’ pay as you go IT support services for small business users that prefer to pay for their IT services on demand.
No two IT support service contracts are the same. We aim to offer flexibility and leverage maximum efficiency from your IT budget, delivering the best IT support service at a cost you can afford.
We do not tie you into long-term contracts.
Etechbs™ IT Department offers transparent ‘rolling’ IT service contracts with a termination period of no longer than three months. You will not be required to sign any long-term agreements.
We build long-term relationships.
Long-term relationships with our clients are achieved not by long-term contractual commitments, but through delivering a consistently high level of service. The high percentage of clients we obtain via existing client referrals is testament to our personal approach and high customer service standards.
We employ clever people.
- A high quality service can only be delivered by high calibre staff
- Our ‘three-stage’ recruitment process ensures that only the best IT professionals with the most potential are given the opportunity to join the Etechbs™ IT Department family
We recognise that knowledge is power.
A key understanding of the latest technologies together with a comprehensive in-house skill set has kept us at the forefront of the IT support industry in Srinagar for over 20 years.
We invest in staff training.
We invest heavily in staff training in order to sustain our high service levels and continue developing technologies for the future. Every member of staff is subject to regular training programs in numerous fields of expertise, including Microsoft and Cisco certifications.
We don’t like call logging.
- We don’t use automated phone systems
- Every phone call and email is answered promptly by an IT professional
- We endeavor to answer all phone calls within three rings (why not test us?)
- Over 70% of all reported IT issues are resolved within a single phone call
We are punctual.
- We guarantee that work will commence on all IT issues within the agreed SLA
- Our geographical presence in Srinagar ensures that onsite support is prompt, and an engineer will always arrive on time
We are pro-active.
Etechbs™ IT Department utilises the latest network monitoring technologies in order to provide a truly ‘Pro-active’ IT support service. Our engineering team provides a ‘best-advice’ approach to IT, offering professional, impartial advice to our clients with an aim to addressing potential IT issues before they have an adverse effect on your day-to-day business operations.
We are accountable.
Etechbs™ IT Department understands the importance of our role as your full-time IT Support service. We acknowledge that our responsibilities go beyond day-to-day problem solving and that we are accountable for the overall performance of your IT network.
Your search for a new IT support company finishes here…
We will contribute towards the ongoing success of your business by leveraging maximum efficiency from your IT Infrastructure and providing an unrivalled level of service. Speak with an IT advisor today and book a no-obligation appointment to find out more.
